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| CRM for Business Managers |
| 37:55 |
| With Dynamics CRM 2011, Microsoft has delivered a business management platform that reaches fary beyond traditional CRM capabilities. This session provides an overview of the core functions in Dynamics CRM for managers as well as the extensions that deliver greater control, collaboration and visibility into the hands of the management team. |
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| CRM - For Administrators |
| 01:09:59 |
| CRM Administrators will find an almost overwhelming number of improvements to their experience in Dynamics CRM 2011. This on-demand video focuses specifically on how Dynamics CRM 2011 will put greater capabilities into the hands of administrators, and what it means to your business. Presented by one of the authors of the Microsoft Dynamics Administration Bible. |
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| CRM 2011 - The Upgrades |
| 59:30 |
| Microsoft has included dozens of upgrades in Dynamics CRM 2011 that accelerate user efficiency, improve management reporting and extend administrator capabilities. This on-demand video is focused on businesses that are considering an upgrade from CRM 4.0 to CRM 2011 and want to understand the potential. |
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| Using Connections with Dynamics CRM 2011 |
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| This on-demand video is an excerpt from the video: CRM 2011 - The Upgrades. Social media is changing the way that businesses connect with their customers. Part of the way that Microsoft is addressing social collaboration in Dynamics CRM 2011 is through the usage of Connections. Connections allow you to link any records together to form a web of connected information. The result is customers that are more thrilled with their experiences, better closing rates with prospects, and more productive employees.
To learn more about the upgrades available in Microsoft Dynamics CRM 2011, view the CRM 2011 - The Upgrades video on this website. |
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| Using Outlook Email Integration with Dynamics CRM 2011 |
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| Dynamics CRM was already the leader in Outlook integration - but CRM 2011 delivers the next generation of integration. This video presents the new email integration tools including the ability to use native Outlook email with Dynamics CRM Templates, KnowledgeBase Articles and Sales Literature.
To see other upgrades, watch the full CRM 2011 - The Upgrades video on this site. |
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| Grant Management |
| 04:14 |
| Grants Manager is designed to help educational institutions and government organizations to quickly deploy a new grant management system or compliment an existing one. The solution addresses vital business needs in the PS grants and financial aid management space. This video provides an overview of the Grants Management solution. Contact C5 Insight for more information or a live demo. |
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| Social Media and Dynamics CRM |
| 56:47 |
| Social networking is changing how customer relationships are formed and maintained. Not only is this new paradigm affecting how businesses work with customers, but it is also changing the way that employees collaborate with one another. But the core principals of social networking (decentralized, customer or stakeholder driven, opt-in) are often at odds with the way most businesses structure their CRM solution (centralized, company control driven, targeted). This session provides a strategic framework for integrating your website, CRM and social channels. It includes 3 examples of how to integrate Dynamics CRM with social networking for improved marketing, customer service and collaboration. |
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| SharePoint in Plain English |
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| A very brief and informative video on the fundamentals of document management and collaboration in SharePoint. |
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| SharePoint 2010 World Premiere |
| 01:20:20 |
| SharePoint 2010 is a leap forward for document management, collaboration, intranet portals, business intelligence and much more. View this video to learn the fundamentals of SharePoint and some of the new functionality available in SharePoint 2010. |
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| An Overview of Salesforce.com Chatter |
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| Social media tools such as facebook have made an impact on the business world. Those same concepts, applied to businesses internally, are about to cause a revolution in business collaboration. This video is an overview of how Salesforce.com's Chatter works. |
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